Privacy Policy

(Effective as of March 01, 2021)

This Privacy Policy governs the manner in which Formedix collects, uses, maintains and discloses information collected from users of ryze and the ryze.formedix.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Formedix.

Formedix is committed to ensuring that your privacy as a visitor to our website is protected. You can be assured that your personal data will only be used in accordance with this policy and applicable regulations.

1.What Information We Gather and How it is Used.

Non-Personally Identifiable Information

We may collect information concerning the usage of our website by you, including your Internet domain and/or IP address, information concerning the user’s browser, and other access-related information. We also may assemble aggregate information (i.e., information obtained by compiling information from many different users) as to usage of our website. This information is used to analyze our website's utility and to enhance the areas and functionality within our website that appear to be of interest to various users.

Our Site may use "cookies" to enhance user experience. Web browsers place cookies on users’ hard drives for record-keeping purposes and sometimes to track information about users. Cookies can be managed within your browser. Additional resources are also available at AboutCookies.org.

Session cookies are: Set by Formedix and stored until the browser is closed and you sign out of ryze. Required for our services to work. No personal information is gathered. If cookies are disabled in your browser, signing in will not be possible.

Persistent cookies are: Set by Formedix and stored in your browser's files until you choose to delete them or your browser removes them when their expiry period is reached. Allow us to tailor your user experience based on your previous interactions with the website. No personal information is gathered.

First party cookies set by Formedix are:

FORMEDIX_PLATFORM. Provides an authentication token for a user. Expires with the session.
hasSignedIn. Provides a record of whether a user has previously signed in to ryze. Expires after one month.

Third party cookies set by Formedix are:

Hubspot which hosts our CRM and handles web inquiries
Google Analytics which measures the use of our website
Zendesk which we use to provide customer support

For further information on HubSpot, Google and Zendesk cookies:

Managing Cookies:

Cookies can be managed within your browser. The steps for managing these vary between browsers and devices. Information should be available within the “Help” function of your browser. Additional resources are also available at AboutCookies.org.

Personally Identifiable Information

We receive and collect personally identifiable information – such as name, telephone numbers, e-mail addresses, and/or postal addresses – from you when you (i) submit inquiries or requests to us, (ii) become a registered user of our website, (iii) sign up to receive newsletters or bulletins from us, or (iv) choose to provide information to us for some other reason. Any personally identifiable information you provide will be used by us or our service providers in connection with providing services to you and in order to process any requests or inquiries that you initiate. While you can choose not to provide your personal information, that decision may limit our ability to contact you and our ability to provide services to you. Also, please note that if you have provided us with a postal address, an e-mail address, or a telephone number, a Formedix representative may contact you unless you have requested that we put you on one of our do-not-contact lists.

Except as otherwise set forth herein, we will not share, sell, lease, disclose, transfer, transmit or rent any personal information you submit through our website without your consent.

2.Handling Uploaded and Converted Files in On Demand Services.

Our On Demand Services store uploaded files to our server only temporarily for conversion purposes. When the conversion process ends, we delete those files from our servers automatically. The converted file is stored on our servers for up to 7 days so that the user can download it. Deletion of stored files within that time period is in the user’s control.

There is no back-up of these stored files. Contents of the files are not being monitored in any way by Formedix or any other third party. The content of the converted files is accessible via the Downloads page for registered users.

3.Security.

We apply security practices in order to prevent unauthorised access or disclosure. However, please be aware of the fact that there is a level of risk involved in any transmissions of data via the Internet. No transmission of data over the Internet can ever be guaranteed to be completely secure.

4.Disclosure to Third Parties.

Third Party Servers:

In the course of providing the services available on our website, data is transferred to and from servers located in the United States. By agreeing to Formedix Terms of Service you accept the transfer of such data as is necessary to provide such services.

Contractors:

From time to time, we may use the services of third-party companies to help facilitate our business activities. These include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of the website, bill collection services, affiliate or incentive program providers, customer service organizations, e-mail and postal mail brokers, and marketing service providers.

Other Third Parties:

For your convenience there may be links to websites operated by companies that are not affiliated with our website and that do not have contracts to provide content or services through our website. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. We do not disclose your personal information to these websites without obtaining your consent. We do not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these third party web sites, you should review the privacy policy posted on the other web site to understand how that web site collects and uses your personal information.

Business Transfers:

We will likely transfer information about you if we are acquired by or merged with another company or in the case of the sale of all or substantially all of our assets. If this happens, we will put notice on our website about the change and any privacy policy that may apply.

5.Exceptional Disclosures.

We may disclose your personal information in the case where required by law or if we receive formal legal notification with respect to a certain document or user of our service.

6.Changes in Our Privacy Policy.

If we decide to change our privacy policy, we will indicate at the top of this page the Privacy Policy effective date.

7.Updating Personal Information or Preferences.

Our tools that collect and store self-reported data allow you to correct, update or review information you have submitted by going to the ‘edit settings’ section of the user dropdown.

8.Terms of Service.

Please visit our Terms of Service section related to the use of ryze.

If you have questions about our privacy policy, please contact Formedix at support@formedix.com.